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Terms & Conditions that protect both of us

When you open an account with result beijing, you're agreeing to a straightforward set of rules that govern how you deposit, play and withdraw.

Account access rulesDeposit and withdrawal termsData and security promises
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result beijing Terms & Conditions that protect both of us
GET HELP NOW

How to reach us about your account or these terms

We keep support channels open so you can ask questions about these terms, report issues with your account or request changes to your access.

Live chat Open the chat bubble in the bottom right of the lobby during support hours. We respond to account questions and term clarifications within 5 minutes on average.
Email support Send account or terms questions to [email protected]. We read and reply to all requests within 24 hours, including weekends.
In-app help Tap the Help icon in your account menu to see FAQs and request direct contact. App users in Surabaya and Bandung report instant routing to local support teams.
HOW WE PROTECT YOU

Data, account access and withdrawal verification

These terms spell out exactly how we handle your personal information, verify your identity before you withdraw, and keep your account secure.

Account security

Two-factor authentication is optional but available to all players. Enable it in Settings > Security. Your password should be unique; we never ask for it via email or chat.

Data retention

We keep your account data active while your account is open. After closure, we retain transaction records for 7 years for regulatory compliance. Personal data is deleted within 90 days of request.

Withdrawal verification

Every payout is verified against your account registration details and initial deposit method. Transfers via DANA, OVO, GoPay and QRIS typically clear within 1 minute of approval.

Dispute resolution

If you dispute a transaction or term application, contact support with your account ID and transaction hash. We investigate within 48 business hours and respond with findings.

Cookie and tracking

We use session cookies to keep you logged in and analytics cookies to improve your lobby experience. Opt out in Settings > Privacy; you can still play but won't receive personalised lobby updates.

Request account changes

Update your deposit limit, payment method or linked account through your Settings panel. Changes take effect immediately for new transactions; existing withdrawals are not affected.

Frequently asked questions about our terms

Players often ask how our terms affect their day-to-day play — when money moves, what happens if they want to close their account, and how we handle disputes. We've gathered the real questions our support team hears most and answered them directly below.

Yes. Go to Settings > Account and select Close Account. We'll process your request within 24 hours. Any balance in your wallet will be returned to your original deposit method. Your account data will be archived; you can request deletion under our data retention policy.

Contact support immediately with your transaction ID. If the excess deposit hasn't been played, we can often return it to your DANA, OVO, GoPay or QRIS account. Reversals take 1–3 business days depending on your payment provider. Played funds cannot be reversed.

Your deposits are held in segregated bank accounts separate from our operating funds. In the event of platform closure, player funds are returned in priority order. We maintain insurance to cover this scenario and notify all players 30 days before any planned shutdown.

Every withdrawal generates a transaction receipt in your account history with a timestamp and status. Most DANA, OVO, GoPay and QRIS withdrawals show as 'cleared' within 1 minute. Bank transfer withdrawals clear within 1 business day. You can track your payout from our wallet to your bank via the receipt link.

Email [email protected] with your account ID, the term in question and your explanation. Include any screenshot or transaction hash that supports your case. Our compliance team will review and respond within 72 hours with a detailed decision and next steps if you disagree.

You can update your linked payment method anytime through Settings > Payment Methods. Your registered name cannot be changed after account creation to prevent fraud. If you registered with an error, contact support with ID verification; we can reopen or merge accounts in rare cases.

Our terms apply uniformly across all of Indonesia where access is permitted by local law. However, withdrawal times and payment-provider availability may vary by city — for example, some regional banks partner with QRIS but not GoPay. Check your payment options at checkout; support can confirm what's available in your area.

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